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The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance, by Peter S. Pande et al, Robert P. Neuman, Rola
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Six Sigma was originally developed at Motorola in the 1980's and has become one of the most widely discussed and reported trends in business over the past two years, thanks largely to the phenomenal successes of the Six Sigma program at one of the world's most successful companies, GE.
- Sales Rank: #598860 in Books
- Published on: 2000-05-18
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x 1.20" w x 6.00" l, 1.82 pounds
- Binding: Hardcover
- 448 pages
Amazon.com Review
Six Sigma is a data-driven management system with near-perfect-performance objectives that has been employed to acclaim at leading corporations like General Electric. Its name is derived from the eye-catching statistical target of operating with no more than 3.4 defects per one million chances, but Peter Pande, Robert Neuman, and Roland Cavanagh--associates in a firm providing Six Sigma implementation, training, and management services--contend its principles can be applied in businesses of all types to routinely reduce costs, improve productivity, increase market share, and achieve other positive results. The Six Sigma Way is their comprehensive self-help guide to adapting and using the system under various conditions. Its first two parts cover fundamentals and provide specific suggestions for aligning the process with individual needs and goals. (These include sections on balancing potential costs and benefits, clarifying objectives, and defining time frames.) The final part, which accounts for more than half the book, focuses on implementation through a detailed yet flexible five-step "road map" tied to a company's core processes, key customers, current performance, "high-potential improvement opportunities," and future practices. While the procedure is quite complex, diligent managers should be able to bring at least basic components to their organization with the tools and techniques provided. --Howard Rothman
Review
The Six Sigma Way is the second book this year looking at the hot new quality initiative.
From the Back Cover
An implementation blueprint for SIX SIGMA!
"The Six Sigma Way demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma."
John Biedry, VP Quality & Compliance, Sears Home Services.
Cost reduction...productivity improvement...customer retention...these are the promises of the Six Sigma quality management system. The Six Sigma Way reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization.
The authorswho have worked with some of the most visible Six Sigma companies including GEprovide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, The Six Sigma Way will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. The Six Sigma Way:
- Addresses the challenges and politics of launching, leading, and training people for Six Sigma.
- Focuses on implementing the major steps and quality improvement tools in the Six Sigma system.
- Features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.
Most helpful customer reviews
3 of 3 people found the following review helpful.
The Six Sigma Reference!
By O. Halabieh
This book is THE reference on Six Sigma. The authors define it as "A comprehensive and flexible system for achieving, sustaining and maximizing business success. Six Sigma is uniquely driven by close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business processes."
This work is made up of three major sections. The first part provides an executive summary of this system. The second part focuses on the organizational aspects of adopting this system. The last part, focuses on the actual implementation of Six Sigma including the roadmap and tools. Also included in this book, are numerous appendices that provide further "practical support".
What sets this book apart is both the breadth and depth in which the topic is discussed. Whether one is a novice or expert, looking to obtain a high level overview or a deep understanding of the subject matter, this book is for you. In addition, the interspersed case studies, examples and tools make it very practical and applicable. After reading this book - one cannot but concur with the authors' closing remark: "We believe - and hope you agree - that there are enough essential, powerful, and valuable elements to make the Six Sigma system, in some way, part of every successful business. At the same time, we strongly encourage you to adapt the discipline and methods of Six Sigma to best impact your unique culture, industry, market position, people, and strategy. Our biggest fear is that people will "accept" or "reject" Six Sigma as it it were a thing (falling victim to the Tyranny of the Or) and not use it as a flexible system."
Below are key excerpts from the book, that I found particularly insightful:
1) "The Benefits of Six Sigma: 1) Generates sustained success...2) Sets a performance goal for everyone...3) Enhances value to customers...4) Accelerates the rate of improvement...5) Promotes learning and "cross pollination"...6) Executes strategic change"
2) "Six Themes of Six Sigma: 1) Genuine Focus on the Customer...2) Data- and Fact-Driven Management...3) Process focus, Management, and Improvement...4) Proactive Management...5) Boundaryless Collaboration...6) Drive for Perfection; Tolerance for Failure"
3) "Six Sigma Improvement and Management Strategies: 1) Process Improvement: Finding Targeted Solutions...2) Process Design/Redesign: Building a Better Business...3) Process Management: The Infrastructure for Six Sigma Leadership"
4) "In the Six Sigma Way, we will use and refer to a five-phase improvement cycle that has become increasingly common in Six Sigma organizations: Define, Measure, Analyze, Improve, and Control - or DMAIC."
5) "...The ideal roadmap for establishing the Six Sigma system and launching improvements...1) Identify core processes and key customers. 2) Define customer requirements. 3) Measure current performance. 4) Prioritize, analyze, and implement improvements. 5) Expand and integrate the Six Sigma system."
6) "Five-step measurement implementation model: 1) Select what to measure 2) Develop operational definitions 3) Identify data sources 4) Prepare collection & sampling plan 5) Implement and refine measurement"
7) "We can offer an assessment model, however, based on two major conditions - both of which must be met if process design/redesign is going to work: 1) A major need, threat, or opportunity exists: a) Shifts in customer needs/requirements...b) Demand for greater flexibility...c) New technologies...d) New or changed rules and regulations...e) Competitors are changing...f) Old assumptions (or paradigms) are invalid...g) The current process is "a mess"...2) You're ready and willing to take on the risk: a) Longer lead-time for change is acceptable...b) Resources and talent are available...c) Leaders, and the organization as a whole, will support the effort...d) The "Risk Profile" is acceptable."
8) "Process Value Analysis: As processes get more complex, they tend to insulate people from the real reason that customers patronize a business. "Value Analysis" is a way of reemphasizing the key raison d'etre of a business or process by looking at work from the external customer's point of view. In the analysis, we assign each process step to one of three categories: 1) Value Adding...2) Value Enabling...3) Non-Value-Adding"
9) "Twelve Keys To Success: 1) The Six Sigma Efforts to Business Strategy and Priorities 2) Position Six Sigma as an Improved Way to Manage for Today 3) Keep the Message Simple and Clear 4) Develop Your Own Path to Six Sigma 5) Focus on Short-Term Results 6) Focus on Long-Term Growth and Development 7) Publicize Results, Admit Setbacks, and Learn from Both 8) Make and Investment to Make It Happen 9) Use Six Sigma Tools Wisely 10) Link Customers, Process, Data, and Innovation to Build the Six Sigma System 11) Make Top Leaders Responsible and Accountable 12) Make Learning an Ongoing Activity"
1 of 1 people found the following review helpful.
Great book for learning Six Sigma
By CA_Dan
I bought this book and also bought the audio book version. I listened to the audio while following along in the book. I work in banking, and this book had some relevant examples for mortgage companies - really useful for me. The book isn't a light read, but is more approachable then some of the "heavier" Six Sigma books. There are lots of good charts and diagrams to make the whole concept easier to understand - again, really useful for me as I'm a visual learner. Six Sigma isn't really rocket science, but it is different than some other types of quality control, system improvement, and management books. It can be applied and scaled from a small department to a company-wide effort. This book explains how.
0 of 0 people found the following review helpful.
Great and comprehensible introduction
By harm82
I am chocked that this great book and ebook is only read for 30 min in average (my kindle says). It is a great and comprehensible introduction to the 6sigma thinking and takes 10 hours with real and fantastic examples!
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